Great suppliers, strategic planning and implementing best practices bring luck to your business — not March or four leaf clovers. We know this is not shocking news to you, but still, we’d all like to think there is some amount of good fortune out there to be found!
In our world, we believe that this is based on the quality suppliers, software and support we have curated over the years. Let’s focus on those things that — in the last 15+ years — have made TransAct Merchant Services grow and stand the test of time.
Whether it is the latest in digital payment processing, or a live help desk, we will be here for you and your business.
Maintain Great Relationships
TransAct was originally built by referrals and networking — to this day we continue to be focused on these areas. Although our ability to support clients has grown nationwide, we still feel that this is an important component of establishing trust and earning the business.
We maintain an active membership in BNI and other networking groups in the financial industry, franchising, and for women owned businesses. In addition, we volunteer for nonprofits in our community and support those that are nationwide.
Serve Your Clients Well
In this area, listening in particular is a huge component of service. Paying attention to really hear what is needed, and then being able to offer out of the box solutions with customized programs is what we do. These are the unique traits that allow business owners and their teams to access and fully use the tools provided. One rigid solution is not appropriate for all and we know this, which is why this continues to be part of our core focus.
Early stage on boarding and training with one on one support for the entire team is provided. Plus ongoing guidance, live phone calls, and technical troubleshooting is part of what we do every day. New team members are no problem – new log-in credentials and training are not just offered — they are strongly recommended as one of the best practices we help you implement.
Be Approachable and Available
Financial and credit card processing systems work best when there is clear understanding by all who use them. We know some aspects of payment processing can be confusing. This is why we are there to guide on PCI compliance — both for scans and audits — as well as the providing the right level of detail to fight an invalid charge back.
With live help desk support, we are ready to be there when you need us. Although many tools and FAQs are available to trouble shoot online, we are just a phone call or scheduled appointment away.
We hope that what we share on our resources are also easy to understand. We take great care and time to break these concepts down into clear, readable form — not technical jargon that is confusing or over your head.
Keep Learning and Earning the Business
We believe in continuous education and are ready to learn the latest technology to share with you and your team. Whether it is your latest training class or ongoing CEU courses, we are there. We hear directly from the front line. This offers an opportunity to implement better ways to support your business.
We do this by bringing developments from small and medium businesses nationwide to our offerings. Sharing the latest best practices allows us to help you. An ongoing effort is made to maintain relevance, quality payment processing techniques and create efficiencies.
Learn the Latest Best Practices
You have to bring the luck to your business throughout the year. Focus on this, not just in the beginning, or end as you plan. Do it all year long.
Listen up for what is coming next.
If these attributes and attitude are what you seek — schedule a consultation with us today. We would be lucky to have you!