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We were told the system was easy to use.
- It is, but when we have an internet outage, we don’t have an option to operate offline.
- We can’t process transactions.
- The KDS printer won’t print and we can’t access 3rd party delivery orders.
It was simple to set up.
It was, but the training fell short of what we needed.
Some staff still struggle with the main counter unit.
The handhelds that we thought would be more efficient, sometimes take longer.
The equipment was compact, taking up less room on the counter.
- It is, but the swivel screen is confusing to new customers.
- Even repeat customers don’t know how to use it.
- E-mails for receipts don’t “stick” and customers decide not to re-enter them.
Taking some positives with the negatives, the biggest of the complaints have been that the fees tend to add up.
- Unfortunately, they add up to more than our clients were paying before they replaced their old POS System.
- Even more unfortunate, there is still a lot of time left on the contract

If your Clover credit card processing is costing too much, you have options. Contact us to learn more.